Refund & Cancellation Policy
Last updated Effective
This policy explains how paid Vi3W plans are billed, how to cancel, and when you can get a refund. It forms part of our Terms of Service.
In short: subscriptions renew automatically until you cancel. Cancelling stops the next renewal, but it is not a refund. Subscriptions are generally non-refundable, except where the law or our payment provider requires a refund, or we choose to give one. Credits expire 30 days after they are issued.
Contents · 14 sections
1.Subscription billing#
Paid plans are billed in advance for each billing period (for example, monthly). Before you pay, checkout shows the plan name, price, applicable taxes such as GST, billing period, credits included, credit expiry and how to cancel.
Payments are processed by Razorpay.
2.Automatic renewal#
In India, recurring payments are processed under the Reserve Bank of India’s e-mandate framework, so your bank or card issuer may notify you before each renewal. You can also manage or revoke the mandate with your bank. If you revoke it without cancelling in Vi3W, the renewal payment will fail, as described below.
3.How to cancel#
You can cancel at any time from your account settings in the app at https://app.vi3w.in. To avoid being charged for the next period, cancel before your next billing date.
If you have trouble cancelling, email aman2002porwal@gmail.com from the address on your account before your renewal date, and we will cancel it for you.
4.What cancellation means#
When you cancel:
- your subscription will not renew, and you will not be charged again;
- you keep your paid plan and its features until the end of the billing period you have already paid for;
- after that, your account moves to the free plan;
- credits you already have stay usable until they expire under the 30-day rule; and
- your projects and generated models stay in your account unless you delete them.
Cancelling your subscription is different from deleting your account. Deleting your account also deletes your content and forfeits any unused credits; see the Privacy Policy.
5.Refund policy#
Subscriptions are generally non-refundable, including for partially used billing periods and unused credits, except where a refund is:
- required by applicable law;
- required by our payment provider or card network rules; or
- given by Vi3W at its discretion, for example where a technical problem on our side stopped you using what you paid for.
To ask for a refund, email aman2002porwal@gmail.com with your account email, the date and amount of the charge, the Razorpay payment ID if you have it, and the reason. We will reply with our decision.
Approved refunds are made to the original payment method through Razorpay. How long it takes to appear depends on your bank or card issuer. When a refund is made, the credits issued with that payment may be removed from your account.
6.Failed payments#
If a renewal payment fails:
- we do not issue the credits that would have come with that payment;
- we or Razorpay may retry the payment;
- we may pause your paid features until payment succeeds; and
- if payment is not completed, your account may move to the free plan.
Credits you already had continue to follow the 30-day expiry rule.
7.Credits#
Paid plans include a set number of credits, which you spend to use features such as generating a model.
- Credits are a service entitlement. They have no cash value and are not stored money.
- Credits cannot be redeemed for cash, and are not refunded, except where the law requires.
- Credits cannot be transferred between accounts.
8.30-day credit expiry#
Expired credits are not refunded and do not carry over, including when you cancel, upgrade or downgrade. Your balance and expiry dates are shown in the app.
9.Upgrades#
You can upgrade to a higher plan from the app. Before you confirm, the app shows what you will be charged, when, and how many credits you will receive. The new plan’s price applies from the next billing period or from the upgrade itself, as shown at the time.
10.Downgrades#
You can downgrade to a lower plan from the app. Before you confirm, the app shows when the downgrade takes effect and what happens to your existing credits.
A downgrade does not in itself entitle you to a refund for the current billing period.
11.Duplicate or incorrect charges#
If you were charged twice for the same thing, or charged an amount that does not match what was shown at checkout, email aman2002porwal@gmail.com with the details as soon as possible. If we confirm the error, we will refund the incorrect amount to your original payment method.
13.Exceptions required by law#
Nothing in this policy limits any right to a refund, cancellation or other remedy that you have under applicable law, including consumer protection law in India or in the country where you live. Where this policy conflicts with such a right, the law applies.
14.Contacting support#
For billing, cancellation or refund questions, email aman2002porwal@gmail.com. Please include your account email so we can find your subscription. See the Contact / Legal page for other ways to reach us.